Privacy Policy

At Wonderland Manta Penida, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, nationality, and accommodation details when you make a booking.
Payment Information: Credit card details or bank account information for processing payments (handled securely through our payment processors).
Communication Data: Messages sent via our contact form, email, or WhatsApp.
Technical Data: IP address, browser type, and device information when you visit our website.

2. How We Use Your Information

We use your information to:

Process and confirm your tour bookings
Communicate with you about your reservation
Provide customer support
Send booking confirmations and important updates
Improve our services and website experience
Comply with legal obligations

3. Data Sharing

We do not sell or rent your personal information to third parties. We may share your data with:

Service Providers: Payment processors, boat operators, and other partners necessary to deliver our services.
Legal Authorities: When required by law or to protect our rights and safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Booking records are typically kept for accounting and legal purposes.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal requirements)
Withdraw consent for marketing communications
Object to processing of your data

7. Cookies

Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@wonderlandpenida.com
WhatsApp: +62 813-5307-2819
Address: Nusa Penida, Bali, Indonesia

Last updated: April 2026